Purpose:
To evaluate existing bouquet and flower-ordering apps to understand current approaches to customization, visual design, and usability, and to identify opportunities for improvement.
Process:
I analyzed bouquet-related apps available on the Apple App Store, including Bridal Bouquet Builder 4, 1800Flowers, and Floward, focusing on customization options, UI consistency, accessibility, and overall user experience.
Key Insights:
Bridal Bouquet Builder 4 offers 3D customization but limits usability through poor animation quality, minimal flower selection, and paywalled options that reduce creative freedom.
1-800-Flowers provides helpful features like location-based availability, add-ons, and customer reviews, but lacks bouquet customization and suffers from inconsistent UI elements
Visual inconsistency (mixed button styles, fonts, and card shapes) negatively impacts usability and perceived quality
Floward demonstrates strong visual consistency and modern aesthetics, but its discoverability is weak due to limited exploration guidance and unclear search prompts
Impact on Design:
These findings guided the design of Eternal Bloom by prioritizing visual consistency, clear navigation, and accessible customization. The app combines structured category browsing with creative flexibility while removing paywalled design barriers to create a more intuitive and trustworthy experience.
%20(1).png)
Purpose:
To identify key user types and understand their expectations around flower ordering, delivery reliability, and long-term use.
Process:
I created three user personas based on common floral purchasing scenarios, including gifting, event planning, and recurring orders, with a focus on delivery and service-related pain points.
Key Insights:
Users are concerned about delivery accuracy and want real-time order tracking similar to services like Uber Eats or DoorDash.
There is limited visibility into flower quality and freshness throughout the ordering process.
Users want real-time stock availability to avoid last-minute substitutions or delays
There is a strong need for bulk ordering and recurring delivery options for events and annual occasions.
Impact on Design:
The personas emphasized the importance of transparency and reliability, leading to features such as real-time stock visibility, delivery tracking, bulk ordering, and saved or recurring bouquet options to support meaningful and time-sensitive purchases.
%20(2).png)
Purpose:
To understand how users discover, track, and engage with books across different platforms, and to identify opportunities for trope-based discovery.
Process:
I created two storyboard scenarios focused on same-day bouquet design and ordering, one illustrating the full end-to-end journey and another zooming in on key interaction moments within the app.
Key Insights:
Users often need to design and order bouquets on the same day, increasing pressure and urgency.
A clear end-to-end flow helps users feel confident when making time-sensitive purchases.
Close-up interaction moments reveal the need for guidance during customization
Reducing friction at key decision points improves trust and completion rates
Impact on Design:
Storyboarding reinforced the need for a streamlined same-day ordering flow with clear steps, supportive cues during customization, and reassurance throughout the process to help users complete meaningful purchases with confidence.
%20(3).png)
%20(7).png)
%20(6).png)
%20(4).png)
%20(5).png)
%20(8).png)
%20(9).png)