Purpose:
To build a strong foundation of knowledge around recycling systems, rules, and common challenges before designing a solution.
Process:
We conducted research using articles, reports, and educational resources focused on recycling practices, contamination issues, and sustainability. This helped the team understand how recycling works, why it often fails, and where knowledge gaps exist.
Key Insights:
Recycling rules vary significantly by location
Improper recycling leads to contamination and inefficiencies
Many people lack basic education on what can and cannot be recycled
Clear, accessible information can improve recycling participation
Impact on Design:
This research emphasized the need for accurate, easy-to-understand recycling education and localized information within Eco Hero.
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Purpose:
To evaluate existing recycling apps and identify strengths, weaknesses, and opportunities for improvement.
Process:
We conducted a competitive audit of multiple recycling-related apps, comparing features, usability, educational value, and engagement strategies. Each app was assessed for what worked well and what fell short.
Key Insights:
Many apps provide only basic or static recycling information
Educational explanations are often limited or unclear
Interfaces can feel cluttered or unintuitive
Few apps offer strong community or motivation features
Impact on Design:
These findings informed Eco Hero’s focus on an education-first experience, intuitive navigation, interactive tools, and community-driven motivation.
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Purpose:
To understand real user behaviors, motivations, and pain points related to recycling and validate assumptions made during early research.
Process:
The team created a shared set of interview questions and conducted five user interviews. Key insights from each interview were documented using sticky notes and synthesized through affinity mapping to identify recurring patterns. These patterns were then translated into primary and secondary user personas.
Key Insights:
Users feel overwhelmed by unclear recycling rules
Many are unsure how to recycle specific items correctly
Convenience and confidence strongly influence recycling habits
Motivation increases when recycling feels rewarding and meaningful
Impact on Design:
Personas helped guide feature prioritization, reinforcing the need for item scanning, localized recycling lookups, reminders, educational content, and reward-based engagement.
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